🤑 Seafood Buffet | Grand Casino MN

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That was until I decided to get some sleep. The whole thing popped off and hit me in the face. I've been here before and loved it. He reiterated what I already knew about the rooftop air conditioner and I explained to him that my disappointment was not with him or the maintenance team, but with the manager. On the plus side it was quiet and a non smoking room Log in to get trip updates and message other travelers. Ruttger's Bay Lake Lodge. Around midnight comes this noise that sounds like a motor running keeping me awake. I told her of my disappointment of dealing with the manager Pam and she told me that she was her supervisor. After I spent 35 min cleaning up the flood with towels at 2 am, I got back in the shower and tried to slide the shower head down and over as it was on a track. The Wharf Resort. Country Inn Deerwood. After trying for 2 hours I walked out into the hallway around 1 am and the same sound could be heard. We search up to sites for the lowest prices. Hospitality is not this persons strong suit and acknowledging the problem and people concerns goes a long way. All got upon my departure after voicing my displeasure with Pams previous handling and response to the situation was that they were going to talk to whoever the night person was so it wouldn't happen again and that they should have moved me since they had plenty of empty rooms that night. The shower head was stuck at an odd angle so it flooded the room without me realizing immediately. Eddy's Resort. Date of stay: August Trip type: Traveled with family. The shower was a non floored wet room style with just a drain in the floor. The food from The Grill was delicious however they charged a fee for taking food to go. Top Rated. He proceeded to apologize to me multiple times, which I told him I appreciated and told him was not necessary, but management should have handled it differently or at the very least apologized. The pool room I rented a smoking room because the hotel was close to sold out. Still no apology or an attempt to make it right. She told me that she would have maintenance check it out so i returned to my room. Every month I would get coupons and perks sent in the mail. The service has completely took a turn for the worst. Village At Izatys. Show Prices. See all reviews. Free Wifi. While the room was clean and things were in good repair, the bed was awful and unless you wanted burgers, nachos or pizza the room service was non-existent. The bed was awful. Breakfast included.

The options they had were just typical things you could get at any buffet for toledo age casino hollywood minimum the price.

Last year I went 3 to 4 times a month. They did drop some money off for their original mistake but even then we spent well over a hundred dollars on a room we didn't want. I have been visiting Grand Casino Mille Lacs and their hotel grand casino mille lacs mn buffet over 8 years and in those 8 years I have encountered a problem with my hotel stay maybe times and in each instance management made every attempt to correct the situation and in some cases take care of me on future visits as well.

Not a call to my room or a knock on my door to explain what was going on or attempt to have me move to another room.

I was having a great time playing the slots, grabbing a bite to eat at Plums and around 11pm I retired to my room after what I felt was a great grand casino mille lacs mn buffet. Before leaving I stopped at the front desk and asked to speak with a manager to explain my disappointment and what the situation was.

On July 19, I stayed at the hotel and found myself on the 5th floor. People with oxygen tanks Well I guess no one really sees this as a possible risk even if a spark could create an explosion that could harm the tank person and many others.

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I explained to her that I had stayed many times before on the 5th floor and never heard this noise. She asked why and I explained it to her. Deerwood Motel. Country Inn-suites Garrison. Gee Thanks. Call maintenance again Only this time I had an opportunity to talk with the person and he followed me up to the 5th floor. We asked at check in and the gal just blew us off. Terrible buffet! Guests 1 room , 2 adults , 0 children Guests 1 2. Fortunately prior experience trumps my experience with Pam. Long story short I dealt with it and managed to get about 3 hours of sleep. After explaining what I heard she told me that it most likely was a roof top air conditioner running and because I was on the top floor and that was what I was hearing. The room was one of the most unkept rooms I have stayed in My mistake for renting a smoking room Other issue.. Free parking. Hospitality is also about building relationships and fortunately I have more good things to say about Mille Lacs and their staff and my comments should not be considered a blanket statement. Ironically Pam came out of the back and came up to the desk and her tune was different than before and she tried to tell me that the person on the night shift should have had me moved to a different room. Izatys Resort. Perhaps Pam could have got me a complimentary cup of coffee to keep me awake for the hour and a half ride home?? I just happened to have to deal with a manager that does not posses the ability to deal with disappointment from a loyal customer. I told her I didn't care and that it did not address the problem. Upon checking out the lady at the front desk asked me how my stay was and I told her it was absolutely terrible. The pizza from The Plum was fairly good but over priced. Sometime after 7 am it started again and I decided to just get up, shower and pack up to leave. I then spent a long period trying to fix it and ended up only being able to use the handheld. Maybe they could have fabreezed it? I went downstairs to th front desk and told the lady what I was hearing and I asked her to send someone up to my room or to have someone turn off whatever it was so I could sleep or to otherwise put me into another room. Like saving money? The room smelled like a smokers lounge. All I can say is WOW During the month of July I visited GC several times each time utilizing the hotel. Her response to me was "well this is a hard building to keep cool". Finally around 6 am the sound stopped and I fell asleep. This year I have went 3 times on my own dollar, gambling, dining, and getting a room The reservation lady told me to check into reward center for a birthday room rate but then, I'm told, that has been discontinued I'll save my money and get a room in walker or treasure Island. The managers name was Pam. They said they would put an air purifier in our room prior to our arrival. Her initial response?? Then they mixed up and gave us a plain handicapped room instead of the room with a jacuzzi. These people won't be getting my business any longer. Review of Grand Casino Mille Lacs. It was louder than the air conditioner fan inside the room and over the fan I bring with me to help me sleep and louder than the TV. Lowest prices for your stay. Grand Casino Mille Lacs. Nearby Hotels. Sad, we really liked going up there. In the future if I ever have a concern I will avoid Pam and address my concerns with someone who understands that hospitality does not end the minute you check out and leave the building.